Answer calls
Handle customer calls with a multilingual voice agent.
AI Award · Tilburg University 2026Top 10 startups · North Brabant Based in the NetherlandsFeatured · Tilburg University
Founder · Operator · Student
Rafi
Majed.
Born in Romania, with Iraqi roots. Building multilingual voice AI at VocalAgent AI while studying International Business Administration at Tilburg University.
Building across borders.
Romania · Iraq · Netherlands
A founder’s field notes, not a highlight reel
The why
A 21-year-old, a product, and 50+ businesses that stopped missing the call.
“I walked into a hospital in Bulgaria and saw long lines of patients waiting simply to speak to reception. There were elderly people, families, and individuals who just needed basic information. It struck me that these people would soon be speaking to an AI system we had built.”
Founder & CEO, VocalAgent AI
Studying in Tilburg · building across 7 countries
VocalAgent AI · At a glance
Netherlands legal HQ · Romania tech HQ
50+
Companies served
Many under NDA
7
Countries active
Across Europe
30+
Languages live
Arabic included
2024
Founded
In Romania
MarketsNetherlands· Legal HQRomania· Tech HQSwedenBulgariaGreeceMoldovaCyprus
Businesses running VocalAgent AI
01 / The work
Calls are where a business begins.
VocalAgent AI builds multilingual voice agents that answer calls, qualify leads, book appointments, and connect with the tools businesses already use. Founded in Romania in 2024, now a team of 13 across 7 countries.
International work
30 published client case studies across 7 markets — each one links to the original on vocalagent.eu.
Clients & collaborationsQualify enquiries
Understand what callers need and capture useful details.
Book appointments
Connect conversations to calendars and appointment workflows.
Connect systems
Work with CRM and calendar tools as part of business operations.
Top 10 startups
North Brabant, 2026
“Our vision is for AI voice agents to become a standard part of how businesses communicate, regardless of geography.”
02 / Inside the product
Every client gets their own
control room.
The voice agent is only half of it. Behind every deployment is a dashboard the business actually logs into — built, branded and hosted per client. This is a real one, shipped.
A month of a hospital's phone line
2,231 calls received in September 2026 — every one of them answered by the agent, none by a person. 59 hours 44 minutes of conversation, a peak day of 219 calls, across 19 doctors' schedules.
Aggregate statistics only — no patient record appears on this screen.
Six live client deployments
Each business gets its own subdomain, designed in its own brand and its own language. These are the real sign-in screens.
- Sveti Georgi, Pernik
Sveti Georgi, Pernik
pernikbg.vocalagent.eu
2,231 calls answered in September alone
Hospital · Bulgaria
Εστία Γνώσης
estia.vocalagent.eu
Greek-speaking, booking into the team's own calendar
Consulting · Cyprus
Metal Group BG
metalgroup.vocalagent.eu
Two agents: sales enquiries and overdue invoices
Metal products · Bulgaria
AltenPflege BG
altenpflegebg.vocalagent.eu
Trilingual — Bulgarian, German, English
Caregiver placement · Bulgaria
Baci Dolci
bacidolci.vocalagent.eu
Cake orders taken by phone, emailed to the shop
Patisserie · Bulgaria
- Проверен Бизнес
Проверен Бизнес
proverenbiznes.vocalagent.eu
Outbound agent working the CRM list
Business verification · Bulgaria
Every call recorded, transcribed and summarised · the audio sits beside the transcript · EU hosting, 30–90 day retention, PII deletion on.
03 / What it changes
Different industries.
The same missed call.
A clinic, a hotel, a freight platform and a patisserie all lose the same thing when nobody picks up. Each client's figures come from their published case study; the headline numbers are read from their own live dashboard.
A clinic phone that never rings out
2,231
calls answered in September 2026 — every one by the agent, none by a person
Sveti Georgi Medical Complex, Pernik · pernikbg.vocalagent.eu
What was being lostReception is one person with one phone. Every call that comes in during a consultation is a patient who does not get an appointment.
What it does nowIt answers every call, in the patient's language, at any hour — and writes the appointment straight into the clinic's real calendar. At За Детето that takes under two seconds.
“It was no longer just about efficiency, but about reducing friction, improving access, and supporting institutions under pressure.”
Healthcare
Sveti Georgi Medical Complex, Pernik
Pernik, Bulgaria
- Admin Efficiency
- +60%
- Cost Reduction
- ~45%
- Accessibility
- 24/7
Admin Efficiency
Cost Reduction
Accessibility
Pediatric Healthcare
Medical Center Za Deteto
Sofia, Bulgaria
- Booking Write
- <2 s
- Reception
- 24/7
- Languages
- 2
Booking Write
Reception
Languages
04 / The clients
30 businesses,
named and checkable.
Every one is published on vocalagent.eu with its own case study — real company, real sector, real website. A subset of the 50+ served, because many are under NDA.
Real Estate
Foxfort Timisoara
Timisoara, Romania
- Conversion Rate
- 64%
- Hours Saved
- 100%
Conversion Rate
Hours Saved
Rebar Mesh & Metal Products
Metal Group BG
Bulgaria
- Outbound Calls
- 160
- Companies Contacted
- 113
Outbound Calls
Companies Contacted
Wood & PVC Distribution
Amel International Group
Romania
- Daily Calls
- 10,000+
- Capacity Growth
- 3,000%
Daily Calls
Capacity Growth
Hotels & Hospitality
Hotel Ybbs
Ybbs an der Donau, Austria
- Languages
- 5
- Calls Captured
- 80/80
Languages
Calls Captured
Fashion E-commerce
Moja.ro & Passofino.com
Romania
- Unclaimed Parcels
- −54%
- Availability
- 24/7
Unclaimed Parcels
Availability
Pediatric Healthcare
Medical Center Za Deteto
Sofia, Bulgaria
- Booking Write
- <2 s
- Reception
- 24/7
Booking Write
Reception
International Courier
Pandoras Courier
Romania – UK – EU
- Monthly Calls
- 20,000+
- Cost Reduction
- −40%
Monthly Calls
Cost Reduction
Gas Installations (ANRE)
Future Line Instal
Bucharest, Romania
- Revenue Generated
- €7,000+
- Agents Replaced
- ~10
Revenue Generated
Agents Replaced
Auto Parts
Autoland Busag
Romania
- Cost Reduction
- −70%
- Monthly Calls
- 10,000+
Cost Reduction
Monthly Calls
Consulting & Subsidies
Estia Gnosis
Cyprus
- Language
- Greek
- Calendar Booking
- Live
Language
Calendar Booking
Electronics E-commerce
PremiumCell Cluj
Cluj, Romania
- Cost Reduction
- −35%
- Availability
- 24/7
Cost Reduction
Availability
Healthcare
Sveti Georgi Medical Complex, Pernik
Pernik, Bulgaria
- Admin Efficiency
- +60%
- Cost Reduction
- ~45%
Admin Efficiency
Cost Reduction
06 / The room
One year ago the company was just an idea.
Awarded, selected, and asked to stand up and explain it.
Impact Startup Contest
AI Award winner · Tilburg University, 2026
On stage at TU/e
Pitching VocalAgent AI to a full auditorium
Top 10 in North Brabant
Startups for Society · The Connection
Founders Podcast
Interviewed on AI, business and entrepreneurship
07 / Published recognition
On the record.
13 pieces of independently published coverage across 12 outlets. Every headline links straight to the publisher — nothing is reprinted here.
Tilburg UniversityIO+MediumBefore It's NewsDutableSubstackLinkedInTime Business NewsStreetInsiderDigital JournalNewsbreakZupyak
Tilburg University · IQONIC
March 2026 · Founder interview
Meet the Entrepreneur: Rafi Majed
Tilburg University’s IQONIC community interviews Rafi about Vocal Agent AI, international deployments, building trust, and the Impact Startup Contest.
A closer conversation
A founder interview from the university community where Rafi studies and builds.
Tilburg · The Netherlands
01IO+November 2025EventsVerifiedTilburg Demos Pitches & Drinks: The Power of Community Innovation02MediumDecember 2025TechnologyThe Call Every Business Misses – how Rafi Majed turned missed calls into a breakthrough03Before It's NewsDecember 2025BusinessVerifiedRafi Majed – the young founder turning missed calls into AI-powered opportunities across Europe04DutableDecember 2025EducationVerifiedBalancing University Life and Ambition – how Rafi Majed built a company while studying abroad
The Netherlands
Out in the world
A different sideRooted in
Romania & Iraq
A little about me
A life between places. A company built for listening.
I was born in Bucharest, Romania, and my family is originally from Iraq. That mix is part of my story—not a positioning exercise.
Today I am based in the Netherlands, studying International Business Administration at Tilburg University and building VocalAgent AI. The work is practical: help businesses respond to the calls that matter, in the language their customers speak.
I care about clear communication, patient execution, and learning by doing. Building across cultures has made me attentive to the details that can get lost between a product and a person.
Contact
Let's Connect
Whether you're interested in VocalAgent AI, collaboration opportunities, or just want to say hello — I'd love to hear from you.
Location
The Netherlands, Europe
Building multilingual voice AI across markets